Last updated: 18 October 2026
This Privacy Policy explains how Meltivo Pizzeria collects, uses, stores, and protects personal information when you visit our restaurant at Gouger Street in Adelaide, order food for pickup or delivery, book a table, join our mailing list, or use the Meltivo website. Meltivo is committed to handling information responsibly and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Policy applies to guests, online visitors, job applicants where relevant, and anyone who contacts our team. It should be read together with our Cookie Policy and any notice shown when a specific service needs separate consent.
We may collect contact details such as your name, email address, phone number, and delivery address when you place an order, make an enquiry, or subscribe to updates. If you dine in and pay by card, payment processing is handled by our payment provider; we receive confirmation of payment amount and status rather than full card numbers. When you use our website, we may collect browser type, device information, pages viewed, referral source, and cookie data as described in our Cookie Policy. If you call us, we may keep a record of your enquiry to provide better service. We do not ask for sensitive information unless it is reasonably needed, for example dietary requirements linked to an order.
We may also collect information you voluntarily provide in feedback forms, competition entries, or social messages directed to Meltivo. CCTV may operate in our premises for safety and security in accordance with signage and applicable law. Employment-related information is collected only through our hiring processes and is governed by separate notices where required.
We use personal information to prepare and deliver orders, manage reservations, respond to questions, send service messages such as order confirmations, improve menu offerings, maintain food safety records where required, and operate our website securely. Marketing emails are sent only where permitted by law and with appropriate consent or existing customer relationship rules. We use aggregated insights to understand popular menu items, busy service times, and website performance without identifying individuals unnecessarily.
We process information because it is necessary to perform a contract with you, such as completing a pizza order, because you have consented, for example to marketing or non-essential cookies, because processing is required by law, or because we have a legitimate interest in running a safe and efficient restaurant, provided that interest is not overridden by your rights. You may withdraw marketing consent at any time using the unsubscribe link or by contacting us. Withdrawal does not affect earlier lawful processing. Some information must be retained even if you ask us to stop marketing, where needed for order history, accounting, or dispute resolution.
We may share limited information with delivery partners, payment processors, email service providers, website hosts, accountants, and IT support vendors who assist Meltivo under confidentiality and security expectations. They may use information only for the purposes we authorise. We may disclose information if required by an Australian court, regulator, or law enforcement agency, or where necessary to protect life, health, or safety. If Meltivo undergoes a business restructure, information may transfer to a successor subject to comparable protections and notice where required.
Information may be stored on secure systems in Australia or with reputable providers that meet appropriate standards. We apply reasonable administrative, technical, and organisational measures to reduce unauthorised access, loss, or misuse. No method of transmission or storage is completely risk free. We retain records only as long as needed for the purposes described, including active customer relationships, tax and financial reporting, complaint handling, and legal claims. When information is no longer required, we delete, destroy, or de-identify it where practicable.
Meltivo welcomes families. We do not knowingly collect personal information from children without appropriate parental or guardian involvement where consent is required. If you believe a child has provided information to us without proper authority, please contact us so we can review and take suitable steps, which may include deletion where no legal retention duty applies.
You may request access to personal information we hold about you or ask for correction if it is inaccurate, out of date, incomplete, or misleading. We may need to verify your identity before responding. In some cases the law allows us to refuse access where an exception applies. If you are concerned about our handling of information, contact us first. You may also lodge a complaint with the Office of the Australian Information Commissioner if you remain dissatisfied after we respond.
We may update this Privacy Policy when our practices, services, or legal requirements change. The revised date will appear at the top. Material changes may be highlighted on our website or communicated where appropriate. Continued use of our services after an update is subject to applicable notice requirements.
Privacy enquiries may be sent to [email protected], by phone at +61882037494, or by post to 44/60 Gouger St, Adelaide SA 5000, Australia. Please describe your request clearly so we can assist you promptly.
